Use prizes and points
Use points or prize-related records to support loyalty, rewards, and player history without confusing them with cash balance.
Staff can explain reward points, prizes, and player balances without mixing promotional value with cash or playtime.
Before you start
- Use registered player accounts for rewards.
- Decide which rewards the venue will support.
- Train staff on the difference between balance, debt, and points.
Define reward purpose
Rewards work best when they have a clear purpose, such as return visits, events, loyalty, or prize redemption.
- Decide how points are earned or used.
- Avoid promising rewards that staff cannot verify.
- Keep reward rules simple enough for customers to understand.
Tie rewards to accounts
Rewards need a player identity. Guest sessions should not be used when long-term loyalty matters.
- Use registered players for reward activity.
- Review player history before manual adjustments.
- Keep points separate from paid balance.
Train staff on reward actions
Staff should know which actions are normal, which need supervisor approval, and what to say to customers.
- Document reward rules at the counter.
- Review manual corrections with supervisors.
- Use reports or history to answer reward questions.
Verify it worked
- Rewards are tied to registered player accounts.
- Staff can explain the difference between points and paid balance.
- Manual reward changes are limited and reviewable.
Troubleshooting
Customers expect points to act like cash.
Clarify reward rules and keep labels separate from wallet or balance wording.
Staff apply reward changes inconsistently.
Require supervisor review for manual adjustments and document the branch reward policy.