Manage player accounts
Use player accounts for returning customers, balances, activity, branch history, QR login, debts, and support context.
Staff know when to create or use player accounts and how accounts support return visits, balances, and history.
Before you start
- Decide which customers should be encouraged to register.
- Set cashier rules for balances, debts, and recharges.
- Train staff on guest vs registered session choices.
Choose guest or registered player
Guest sessions are fast. Registered player accounts are better when history, balance, QR login, or return visits matter.
- Use guest for quick one-time walk-ins.
- Use registered players for regular customers and account balance.
- Use registered players when the customer wants mobile identity or QR login.
Keep account data useful
Player accounts should contain enough information for staff to identify the customer without creating clutter.
- Use clear display names or contact details according to branch policy.
- Avoid duplicate accounts for the same regular customer.
- Review account history before making balance or debt decisions.
Use linked account actions
Accounts become valuable when sessions, balance, requests, debts, and activity connect to the same customer identity.
- Apply recharges to the correct account.
- Review debts or balances before starting a new session.
- Use history to resolve disputes or return-visit questions.
Verify it worked
- Staff can find a returning player account quickly.
- A registered player session keeps player context in history.
- Duplicate accounts are reviewed and avoided when possible.
Troubleshooting
A regular customer has multiple accounts.
Pick the account with the correct history and train staff to search before creating new records.
A guest should have been registered.
Create the player account before future visits where balance, history, or QR login matters.