Handle counter sales and store requests
Use the counter and store menu flow for snacks, products, requests, and branch sales that happen beside playtime.
Staff can sell store items, review customer requests, and keep non-session sales visible in cashier work and reports.
Before you start
- Set up inventory or store menu items if the branch sells products.
- Open a cashier shift if the branch tracks shift totals.
- Decide which staff can manage store menu and inventory.
Prepare items
Store items should be named and priced clearly before customers can request or buy them.
- Add common products such as drinks, snacks, or services.
- Keep item names short enough for quick staff selection.
- Disable items that are unavailable or no longer sold.
Sell from the counter
Counter sales should happen inside the Controller instead of being tracked separately in notes.
- Select the item and confirm quantity before completing the sale.
- Tie the sale to the active cashier shift when shift tracking is used.
- Review sales history if a customer or staff member questions an item.
Handle player requests
When player-facing requests are enabled, staff should treat them as a queue that needs visible response.
- Check requests during busy periods.
- Confirm item availability before accepting.
- Close or resolve requests so the next staff member does not repeat work.
Verify it worked
- Store items appear with the right names and prices.
- Counter sales appear in branch history or reports.
- Player requests can be reviewed and resolved by staff.
Troubleshooting
Players request items that are unavailable.
Disable or update store menu items and review inventory labels.
Sales are tracked outside InkPlay.
Move common products into the store flow so reports and shift review stay connected.