Activate the branch Controller
Connect the local Controller installation to the correct InkPlay branch before staff start live setup or sessions.
The local Controller is activated against the intended branch and ready for staff login, setup, and device onboarding.
Before you start
- Install the Controller on the intended staff machine.
- Create the branch in the owner workspace.
- Have owner/admin access available for activation or recovery.
Confirm branch context
Activation binds a local Controller to a branch. Confirm the branch before completing activation so devices and reports do not attach to a test or wrong location.
- Check the branch name and owner workspace.
- Confirm the physical venue matches the selected branch.
- Avoid activating with placeholder branches that will not go live.
Complete activation
Follow the Controller activation flow using the branch details or activation method provided by InkPlay.
- Use the official activation flow from the Controller.
- Keep the Controller machine online during activation.
- Wait for the Controller to confirm that the branch is ready or linked.
Continue setup after activation
After activation, move into local staff login, branch setup, device setup, and Agent installation.
- Create or confirm staff access for the people using the counter.
- Set store profile, PC types, time types, and devices before live sessions.
- Install Agent on one test PC before rolling out the whole floor.
Verify it worked
- The Controller no longer asks to activate the branch.
- Staff can reach the setup or dashboard areas after signing in.
- The branch name shown in the Controller matches the venue.
Troubleshooting
Activation points to the wrong branch.
Stop setup before adding devices. Correct the branch link with owner/admin help so live data starts in the right location.
Activation cannot reach the service.
Check the Controller machine network and review the unavailable service manual before retrying repeatedly.