Review player activity
Use player activity to answer account questions, understand return visits, and support mobile-facing branch history.
Staff can review activity calmly and use the right history source instead of guessing from memory.
Before you start
- Use registered player accounts for activity history.
- Keep sessions and cashier work inside InkPlay.
- Limit sensitive activity review to trusted staff.
Use activity for support
Player activity helps answer practical questions about recent visits, sessions, requests, rewards, or branch interactions.
- Review activity when a player asks about a recent action.
- Compare activity with session and cashier history when money is involved.
- Avoid sharing sensitive history where other customers can hear it.
Understand the mobile view
Mobile activity gives players visibility into their branch relationship. Keep branch data clean so the player view makes sense.
- Use linked accounts for accurate mobile activity.
- Explain that guest sessions may not appear the same way as registered activity.
- Review branch account linking if activity appears missing.
Review before corrections
Activity history should be checked before manual corrections to balances, debts, rewards, or sessions.
- Look at the account, session, and cashier context together.
- Escalate unclear cases to a supervisor.
- Record the reason for any owner-approved correction.
Verify it worked
- Staff can find recent activity for a registered player.
- Mobile-facing history matches linked branch activity.
- Corrections are based on history review, not memory alone.
Troubleshooting
A player says activity is missing.
Check whether the visit used guest mode, an unlinked branch record, or a duplicate player account.
Staff cannot interpret activity.
Compare it with session records, cashier shifts, and reports before making changes.