Configure the Agent shortcut menu
Configure player-facing shortcuts so customers can access approved actions, apps, support, and store surfaces from the Agent shell.
The Agent menu gives players useful approved actions without exposing staff controls or unsupported apps.
Before you start
- Set up Agent PCs and verify the player shell.
- Decide which shortcuts are safe for customers.
- Use setup access for Agent menu changes.
Choose useful shortcuts
Shortcuts should reduce staff interruptions and help players use approved branch features.
- Add support, store, game, or venue-approved actions only.
- Avoid shortcuts to system tools or unsupported apps.
- Keep labels short and clear for players.
Test each shortcut
A shortcut should be tested from a real Agent PC before it becomes part of the public player experience.
- Click the shortcut during a test session.
- Confirm the app or action opens as expected.
- Confirm the shortcut does not expose staff-only areas.
Verify it worked
- All visible shortcuts open approved actions.
- No shortcut exposes staff controls or Windows settings.
- The menu remains readable on the Agent screen.
Troubleshooting
A shortcut does nothing.
Check the path, target app, and Agent PC environment before publishing the shortcut.
Players use a shortcut in the wrong way.
Rename, move, or remove the shortcut and review staff instructions.