Use branch offers and mobile push
Publish branch offers and mobile push messages with clear targeting, timing, and staff awareness.
Offers and mobile pushes are understandable to players and practical for staff to honor at the branch.
Before you start
- The branch has an offer that staff can fulfill.
- Player-facing mobile features are enabled.
- A trusted operator reviews targeting and wording.
Write a clear offer
Good offers are short, specific, and possible for the branch to honor during real operation.
- State what the player receives and when it applies.
- Avoid vague wording that creates cashier disputes.
- Include important limits such as dates, branch, or eligibility.
Target the right audience
Targeting should match the campaign purpose and avoid sending irrelevant notifications.
- Choose the intended branch or player audience carefully.
- Avoid sending repeated pushes to the same audience for one offer.
- Confirm timing before publishing.
Prepare staff before publishing
Players may ask about the offer immediately after it appears. Staff should know the rules first.
- Tell cashiers and floor staff what the offer means.
- Add counter notes if the offer needs manual handling.
- Review the offer during shift handoff while it is active.
Verify it worked
- The offer has clear rules and dates.
- The audience and branch targeting are correct.
- Staff can explain and honor the offer.
Troubleshooting
Players arrive with an offer staff cannot honor.
Pause the offer, correct the wording, and brief staff before republishing.
Push notifications feel noisy.
Reduce frequency and target only players who should receive the message.