Check PC health and device readiness
Use PC health signals to decide which stations are ready, offline, unhealthy, under maintenance, or unsafe to sell.
Staff can identify station readiness before assigning customers and can escalate unhealthy PCs instead of guessing.
Before you start
- Agent PCs are installed and approved.
- Staff can view PC health or device pages.
- The branch has a process for maintenance stations.
Read readiness signals
PC health is a practical staff signal. It helps decide whether to sell a station, inspect it, or mark it for maintenance.
- Check online/offline state before assigning the PC.
- Review recent warnings or failed actions.
- Compare health signals with customer reports.
Handle maintenance PCs
A problematic PC should not keep cycling through customers. Mark it, route customers elsewhere, and repair it when possible.
- Do not sell stations that repeatedly fail startup or game launch.
- Leave notes for the next staff member or technician.
- Return the PC to normal only after a test session works.
Add health to opening routine
Checking PC health before opening reduces customer frustration and urgent support work later.
- Review offline PCs before the first customers arrive.
- Test any station that was repaired or updated.
- Confirm enough PCs are ready for expected traffic.
Verify it worked
- Staff can tell which PCs are safe to assign.
- Maintenance PCs are not sold accidentally.
- A repaired PC is tested before returning to live use.
Troubleshooting
A PC looks online but customers report problems.
Use Agent monitoring, process control, and a test session to confirm the actual player experience.
Many PCs show offline at once.
Check Controller service and branch network before troubleshooting each PC individually.