Use Agent file management
Use Agent file tools for support and operational inspection without treating player PCs like unmanaged personal machines.
Staff know how to use file access for support while respecting branch policy and avoiding unnecessary customer data exposure.
Before you start
- Agent PCs are installed and approved.
- Staff have permission for Agent tools.
- The venue has a clear support reason for file access.
Use file tools for support
File access should help staff diagnose game, launcher, download, or support issues. It should not become casual browsing of player data.
- Open file tools only for a specific operational reason.
- Use the station label to confirm the correct PC.
- Avoid changing files unless the support action requires it.
Keep actions safe
File work can affect games and customer sessions. Use small, clear actions and avoid broad changes during live play.
- Prefer inspection before deletion or movement.
- Avoid large file work during active sessions.
- Escalate uncertain file changes to a supervisor or technical operator.
Document support cases
When file access is part of a support case, leave enough context for the next staff member or owner.
- Record which PC and game were affected.
- Note any file changes or cleanup performed.
- Review repeated issues through Agent monitoring or game setup.
Verify it worked
- Staff can identify the correct Agent PC before opening file tools.
- File actions are tied to a support reason.
- Repeated file issues lead to setup review, not repeated manual fixes.
Troubleshooting
Staff are unsure whether to delete or move a file.
Do not make destructive file changes without supervisor or support confirmation.
File access is unavailable for a PC.
Check Agent online state, permissions, and Controller service availability.