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Operations & support

Set up your venue with a clear path—and get help when you need it.

Follow practical onboarding, compatibility, health, recovery, and troubleshooting guidance for InkPlay. When you need direct help, open a ticket and continue the conversation from your owner account.

View onboarding guideOpen support center

Venue operations

Everything you need to install, operate, and support InkPlay.

Step-by-step setup

Guided onboarding

Prepare the branch, install Controller, prove one or two test PCs, train staff, then expand deliberately.

Open guide Prepare the venue

Compatibility checklist

Review Windows x64, WebView2, LAN, firewall, and mobile network requirements before installation.

Open guide Keep operations healthy

Reliability and recovery

Understand what stays branch-local, how to check service health, and how to approach backup and recovery.

Open guide Talk with InkPlay

Support and escalation

Create a ticket, choose the affected branch, share useful context, and keep every reply in one conversation.

Open guide

Support workflow

A conversation that stays in one place.

Start with a few useful checks, then create a branch-linked ticket so InkPlay can understand the situation and reply with the next step.

  1. 01

    Identify the scope

    Record whether one Agent PC, the Controller, the Local Node, displays, mobile access, or the whole branch is affected.

  2. 02

    Check local health first

    Confirm power, branch LAN, Local Node health, and the affected device before changing setup or reinstalling components.

  3. 03

    Collect useful context

    Include the time, recent updates or network changes, affected device names, visible error, and available diagnostic or log details.

  4. 04

    Open a support ticket

    Send the request from the owner support center, follow replies in the same conversation, and close it when the issue is resolved.

Health and diagnostics

Check the right signals first.

Local Node health, device readiness, Agent diagnostics, and support context make it easier to understand what needs attention.

Open the service checklist

Backup discipline

Keep recovery ready.

Review branch backup status and follow the recovery guide before restoring operational data.

Open the recovery guide

Need direct help?

Open a ticket from your owner account.

Choose the affected branch, describe the issue, and continue talking with InkPlay until you have a clear outcome.

Open support centerBrowse operator guides